Office & Communication Policies

Office Hours:

I keep my latest office hours posted on my Contact Page. I’m generally unavailable outside of these hours. For prospective clients, I review new inquiries Tuesday–Friday and respond with 1–3 business days.

Crisis or Emergency Situations

I do not provide crisis or emergency services. If your concerns are urgent or it’s an emergency, please reach out directly to the services below:

  • TELL Lifeline: 0800-300-8355, or visit their website to chat
  • Immediate danger: 110 (police) or 119 (ambulance/fire)
  • Visit your nearest hospital emergency room

Fees & Payment

Current session rates are listed on my Fees Page. Payment is due by the start of each session. If payment hasn’t been received when we meet, we’ll spend the beginning of session resolving payment together before we begin.

Cancellations, Missed Appointments, & Rescheduling

Your session time is reserved exclusively for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice prior to your appointment start time.

  • Late Changes (Under 24 hours): Any cancellation, rescheduling request, or time change made with less than 24 hours’ notice will incur the full session fee.
  • Late Arrivals & No-Shows: Arriving more than 15 minutes late or missing an appointment entirely is considered a late cancellation and will incur the full session fee.

Any unpaid cancellation or rescheduling fees must be paid prior to your next scheduled session.

Audio/Video Recording

To protect privacy, audio, video, or combined audio-video recordings is not permitted by either of us without prior mutual written consent.

Communication & Email Limits

Email or my website contact form is the best way to reach me, as I check messages faster than voicemails.

I do not communicate via text or SMS messaging.

Please limit email communications strictly to scheduling matters. Personal and sensitive topics are best reserved for sessions. Please keep in mind:

  • Emails and retained and become part of clinical records.
  • There are risks to communicating with me by email, even through encrypted channels (e.g., messages may be accessed by others through accidental sharing, theft, or interception).

Social Media & Online Presence

Direct Messaging: Please do not use social media platforms or messaging apps to contact me. They are not secure and I may not see your message.

Friend Requests: To protect your privacy and maintain professional boundaries, I do not accept friend or connection requests on social media from current or former clients.

Online Reviews & Testimonials: Some third-party websites or directory platforms may list my practice without my knowledge or consent. It is unethical for me to solicit testimonials, and I strongly discourage leaving online reviews to protect your privacy. To maintain confidentiality, I do not respond to online reviews and may never see them.

Feedback: If you ever have feedback, positive or constructive, I invite you to share it with me in session or via email so we can address it together.